Privacy Policy
ValuConnect Solutions ("ValuConnect", "we", "us") provides communication and automation software to small businesses. This policy explains what personal information we collect, why, and what we do with it.
Mobile numbers are never sold, rented, or shared with third parties for marketing or promotional purposes. No mobile information is shared with third parties or affiliates for their own marketing. Phone numbers are used only to deliver the messaging described below, and are disclosed only to the telecommunications providers required to deliver those messages.
Who this policy covers
Two groups:
- Our clients — businesses that use our software.
- Our clients' customers — people who call, text, or submit a form to a business that uses ValuConnect. If you reached this page from a text message, this is you.
Information we collect
- Phone number — the number you called or texted from.
- Message content — the texts exchanged in the conversation.
- Contact details you provide — such as your name, email, or what you need help with, when you tell us.
- Call metadata — the time of a call and whether it was answered. We do not record call audio.
- Website analytics — standard usage data from our website.
How we use it
- To respond to you on behalf of the business you contacted.
- To help that business schedule, confirm, or follow up on your service.
- To let the business owner know you tried to reach them.
- To produce aggregate reports for that business — how many calls came in and how many were answered. These reports do not identify you to anyone who could not already see the conversation.
SMS messaging
Messages are sent by, or on behalf of, the business you contacted.
- Message frequency varies and depends on your interaction with the business. A typical exchange is a handful of messages; you will not receive recurring marketing blasts.
- Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
Opting out is honoured immediately and permanently across our system. We keep a record of your number on a suppression list for the sole purpose of ensuring we do not message you again — keeping that record is what makes the opt-out durable.
Who we share information with
We share only what is necessary, with:
- The business you contacted — they see your conversation, because it is their customer relationship.
- Service providers that operate the system — our messaging carrier, hosting provider, scheduling and email providers, and the AI provider that helps compose replies. They may process this data only to provide their service to us.
- Where the law requires it.
We do not sell personal information.
How long we keep it
Conversation transcripts are automatically deleted after 12 months. Lead and booking records are kept for as long as the business remains our client, and are exported or deleted when that relationship ends. Suppression list entries are kept indefinitely, because deleting them would undo your opt-out.
Security
Data is encrypted in transit. Access to client data is restricted to authorised ValuConnect staff and protected by authentication. Webhooks from our telephony and scheduling providers are cryptographically verified before being accepted.
Your choices
- Reply STOP to any message to stop receiving texts.
- Email us to ask what we hold about you, or to ask us to delete it.
- You can ask the business you contacted to remove your details from their records.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes
If this policy changes materially, we will update the date above and post the revised version here.
Contact
ValuConnect Solutions
Email: info@vcsolutions.us
Web: vcsolutions.us